CLOUD VICIDIAL: Vicidial Hosting Solution
Vicidial Hosting Solutions is a complete call center solution that uses the open source PBX phone framework called Asterisk. With this software, you can easily set up incoming and outgoing contacts with email support.
The platform provides very comprehensive interfaces for agents and managers, as well as real-time data that is easy to understand and control via your web browser. You’ll also have access to a range of real-time updated reports, as well as various options and detailed campaign and agent configurations.
Some of the features of Vicidial hosting solutions include the ability to view tracks before dialing, recording and listening to agent calls, send abandoned calls to available agents or a voicemail inbox, estimate wait times for incoming callers, enable calls from remote agents, provide multiple language support, and much more.
